Fotopod Booth – 360°ORB Return / Refund Policy
Last updated 11/23/22
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund minus a 30% restocking fee. Please see below for more information on our return policy. Please see below for more information on our return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase (The original Proforma Invoice, and mail your return to the following address:
Fotopod Booth, LLC Address: 12963 Runway Rd Suite #420 Playa Vista, CA 90094
[City, State ZIP Code]
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return minus the 30% restocking fee or exchange it for a similar item/product. Please allow at least 30 days from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Any items not in the original packaging. Please keep the original packing materials.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
- A 30% restocking fee will be charged for all returns in excess of $150.00 USD
- Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
Phone Number – (855) FOTO POD or (310)902-5400